Terms of Service

Terms of Service for Sedbergh Flower Shop

Effective Date: 1stNovember 2024

Welcome to Sedbergh Flower Shop. By accessing or using our website or services, you agree to these Terms of Service. Please read them carefully, as they outline your rights and obligations when using our site or purchasing from us.

1. Who We Are

Sedbergh Flower Shop provides floral and gift services based in Sedbergh. For any queries about these Terms, please contact us at:

Email: flowershopsedbergh@gmail.com
Phone: 015396 21605
Address: 49 Main Street, Sedbergh, LA10 5BL

2. Ordering Flowers and Gifts

By placing an order with us, you agree to:

• Provide accurate and complete information during the order process.
• Ensure that the recipient details for delivery are correct.
• Accept that all orders are subject to availability.

If a specific flower or product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value.

3. Delivery Services

We offer local delivery to Sedbergh and surrounding areas. Delivery charges apply and are detailed in our Delivery Charges section. By placing an order, you agree to pay the applicable delivery fees.

We will make every effort to deliver your order on the requested date. However, delivery times are approximate and may vary due to circumstances beyond our control (e.g., traffic or weather conditions).

4. Cancellations and Refunds

• Cancellations: You may cancel your order up to 24 hours before the scheduled delivery time for a full refund.
• Refunds: If you are not satisfied with your order, please contact us within 48 hours of delivery. Refunds or replacements will be provided at our discretion.

5. Prices and Payment

• All prices are listed in GBP  (£) and include VAT where applicable.
• Payment must be made in full at the time of ordering.
• We accept most major credit cards.

6. Use of Our Website

By using our website, you agree not to:

• Use it for unlawful purposes or in any way that may damage, disable, or impair the site.
• Attempt to gain unauthorised access to our systems or customer data.

We strive to keep our website accurate and up to date but cannot guarantee error-free content or uninterrupted access.

7. Limitation of Liability

To the fullest extent permitted by law, Sedbergh Flower Shop is not liable for:

• Losses or damages arising  from the use of our products or services, except where caused by our negligence.
• Delays or failures in delivery caused by circumstances beyond our control.

8. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are made constitutes acceptance of the new Terms.

Thank you for choosing Sedbergh Flower Shop.

For more details about our delivery charges and policies, please see the Delivery Charges section. If you have any questions, feel free to contact us.