Privacy Policy

Privacy Policy for Sedbergh Flower Shop

Effective Date: 1st November 2024

At Sedbergh Flower Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Sedbergh Flower Shop, based in Sedbergh, providing floral and gift services. If you have any questions about this policy, you can contact us at:

Email: flowershopsedbergh@gmail.com

Phone: 015396 21605

Address: 9 Main Street, Sedbergh, LA10 5BL 

2. What Information We Collect

We may collect the following types of personal data:

• Personal details: Name, email address, phone number, and delivery address.
• Order information: Details of products or services purchased.
• Payment details: Card information processed securely via [insert payment provider].
• Website usage data: Information about your interactions with our website, collected via cookies (see our Cookie Policy).

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders.
• To communicate with you about your orders or queries.
• To improve our products, services, and website.
• To send promotional offers or updates (only if you have opted in).

4. Sharing Your Information

We do not sell or share your personal data with third parties, except:

• When required to fulfil your order (e.g., delivery services).
• When required by law or to enforce our legal rights.
• When using trusted third-party services to manage payments, emails, or website analytics.

5. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request that we delete your personal data.
• Restriction: Ask us to limit how we use your data.
• Objection: Object to the processing of your data for marketing purposes.
• Data portability: Request your data in a portable format.

To exercise your rights, contact us using the details provided above.

6. How We Protect Your Data

We take your data security seriously and use appropriate technical and organisational measures to protect it. This includes secure payment processing and encrypted communications.

7. Retention of Your Data

We will retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for tax purposes).

8. Cookies

Our website uses cookies to improve your experience and analyse site traffic. For details, please see our [Cookie Policy].

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Thank you for trusting Sedbergh Flower Shop with your personal data.
If you have any concerns about this policy, please contact us.